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Zero Tolerance Policy

Zero Tolerance Policy

The Practice has a zero tolerance of rude or abusive behavour to staff.  This includes comments made on social media sites e.g. facebook/twitter.

Where a patient's behaviour towards a member of the practice team has been rude a letter will be issued on behalf of the Partners within seven days drawing attention to this and advising that a repeat of such behaviour may result in the patient being removed from the practice.

If such behaviour is repeated within 12 months the patient will receive a letter inviting them to join another practice list and setting out details of how to register with another practice.

Failure to register with another Practice may result in this practice writing to the BSO requesting them to remove the patient from our list.

Action will be taken in the case of a Violent Patient. 

The Surgery aims to provide the best possible health care for its patients.  However there may be circumstances when it would be considered reasonable, or in the best interest of the patient, to remove patients from the list.

Situations which justify removal

1. Violence

When a patient

1. is physically violent or threatening towards a doctor, practice staff or other patients on the practice premises.

2. Causes physical damage to practice premises or other patient's property.

3. Gives verbal abuse or makes threats towards the doctor, practice staff or other patients.

4. Gives racist abuse, orally or physically

5. Is violent or uses or condones threatening behaviour to doctors (or some other members of the primary health care team) while visiting the patient's home.  Such behaviour may involve the patient, a relative, a household member, or pets (such as unchained dogs).



If you have any comments or complaints about the Surgery please contact the Practice Manager.

It would be appreciated if patients raised any issues they may have directly with the Practice rather than using social media site such as facebook/twitter.  

We are happy to deal with your comments/complaints in the usual way.


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