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Noticeboard

Patient Survey

The Practice would like to thank those patients who participated in our recent Survey.

The Survey revealed that an overwhelming majority of respondents would recommend the Practice.

The Practice will continue to strive to improve services taking into account all comments made.

Zero Tolerance Policy

Zero Tolerance Policy

The Practice has a zero tolerance of rude or abusive behavour to staff.  This includes comments made on social media sites e.g. facebook/twitter.

Where a patient's behaviour towards a member of the practice team has been rude a letter will be issued on behalf of the Partners within seven days drawing attention to this and advising that a repeat of such behavour may result in the patient being removed from the practice.

If such behavour is repeated within 12 months the patient will receive a letter inviting them to join another practice list and setting out details of how to register with another practice.

Failure to register with another Practice may result in this practice writing to the BSO requesting them to remove the patient from our list.

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If you have any comments or complaints about the Surgery please contact the Practice Manager.

It would be appreciated if patients raised any issues they may have directly with the Practice rather than using social media site such as facebook/twitter.  

We are happy to deal with your comments/complaints in the usual way.

 



 
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